Complaints Process

Complaints and Compliments Policy Introduction You have the right to express your views about Healthwatch Slough and the way that its services are delivered.

If you are unhappy with any aspect of the organisation, you can make your views known under the Healthwatch Slough Complaints Policy.

If you feel like you have received a good service from Healthwatch Slough, then we would equally like to hear from you.

Please take note that this policy only covers complaints and compliments about Healthwatch services and does not cover issues relating to NHS or social care services.

Please see our website for information about advocacy if this is what you are looking for. How to raise a concern or make a complaint at Healthwatch Slough If you have a concern about our services at Healthwatch Slough, please let us know early on in an informal manner. By doing so, we are more able to resolve and correct issues that you may have. If this concern has not been dealt with in the way that you would have liked, then please notify us via email, letter or telephone. Healthwatch Slough will get in touch within 7 working days to confirm that we have received your complaint or concern.

Healthwatch Slough will attempt to resolve the concern within 15 working days of receiving the complaint or concern. We will always let you know if more time is needed to resolve the issues.

An independent member of the Healthwatch Slough will review all complaints and concerns. They will forward on the complaint to the relevant service or partner but all responses to you will be on behalf of Healthwatch Slough.

If you are not happy with the outcome, you are then able to appeal.

Your complaint or concern will be reviewed by the board members who were not involved previously.

Once the appeal process has been completed, the concern or complaint will become closed.

Contacting Healthwatch Slough Write to us (free) at:

Complaints and Compliments c/o Help and Care, 896 Christchurch Road, Bournemouth, BH7 6DL

Telephone: 01753 325 333



You might also be interested in