Impact of patient’s not attending health care appointments at GP surgeries

Healthwatch Slough hears regularly from residents about how hard it can be for them to book a GP appointment when they need one. In our report we look at the impact that ‘Did Not Attend’ (DNA) appointments have on the service.

Key Findings 

  • GP surgeries have a duty to book regular health check appointments for those with Long Term Conditions such as diabetes or asthma – these patients often did not attend appointments on weekdays but were more likely to attend at weekends.
  • Surgeries do not have Community Navigators doing social prescribing
  • All of the surgeries we spoke to did not have a community navigator or social prescriber in place yet. This system is proven to reduce DNAs ensuring patients are getting good access to information.
  • Many of the surgeries are reliant on a system where appointments have to be booked. Surgeries that offer “sit and wait” clinics can limit the risk of people cancelling or forgetting appointments by offering them the opportunity to turn up on the day.
  • From 10 September 2018, all patients will be able to book evening and weekend appointments due Extended Access to General Practice. Appointments will be provided at from a centralised location in Slough - Bharani Medical Centre, Lansdowne Avenue, Slough, SL1 3SJ.
  • Clinics will operate on Monday to Friday from 6.30pm-8.00pm and between 9am -2pm on Saturday and Sunday, and will see registered patients from all GP practices in Slough. These appointments need to be booked through the individual’s registered practice


See Full Report Here