As we are a newly formed Healthwatch service (covering Ascot, Bracknell Forest, Maidenhead, Slough and Windsor) we need your help to shape our priorities for 2021. We want to hear your views on the health and social care services you have been using in the past 12 months and how your experience has been. We are keen to hear both good and not so good experiences, so please share this with us. We are keen to know:
What areas do you think we - as the independent champions for health and social care locally - should focus on over the next year?
What views do you have on the way services are being run, now and for the future?
What has been the biggest support to your health and wellbeing in the past 12 months?
What goals would you like to achieve in relation to your health and wellbeing this year? How can we help you to achieve these goals?
We are keen to hear from as many people as possible across East Berkshire so that we gain an accurate picture of how health and social care services are performing for individuals. The more people we reach, the better idea we have of where to focus our priorities.
All the responses we receive will be used to compile a report which will help to shape our work going forward. This report will be shared publicly with those who have the power to make positive change.
#WhatMattersMost halfway results
Our survey has had over 200 responses within the first few weeks, with people telling us about both positive and negative experiences of health and social care services across East Berkshire, as well as what they think our work priorities should be going forward.
We have received lots of examples of positive experiences of services from patients and the services which received the most positive ratings were the programme to roll-out the COVID-19 vaccinations, followed by Ambulance services and then Cancer Care.
People have told us how they valued being treated with respect and kindness, receiving responses in a timely manner, and staff who show understanding of patients’ emotions and feelings.