At our Peoples Assembly in January 2017 we created the opportunity for members of the public to engage with key facilitators with regards to the services received at A & E. Our Guests included: Sir Andrew Morris - Chief Executive of Frimley Health
Integrated care teams will try to keep people well in their own homes and "avoid them bouncing in and out of A&E"
What were the main points raised:
- Peoples should be redirected to more appropriate services.
- Changing behaviour: "There should be a national campaign: try somewhere else first [before going to A&E]" - to raise awareness of other options such as 111, NHS Choices, advice from pharmacist, GP.
- Using 111 gives a better understanding if the issue requires a visit to A & E