Healthwatch Slough annual report 2025-2026

This year we have spotlighted what matters most to you when it comes to women’s health, residential care, new hospital planning and new Neighbourhood Health working.

We have continued to be a strong, independent voice during a time of uncertainty - reaching out to communities we don’t often hear from and ensuring the needs, experiences and concerns of local people are put at the heart of health and social care service development.

Key Achievements and Community Reach

Supported over 15,700 people with information and feedback.
Engaged 1,405 residents sharing their care experiences.
Published three reports on service improvements.

Impactful Community Engagement

Conducted surveys and events to gather diverse community insights.
Focused on refugee, women’s, and underrepresented groups.
Influenced NHS planning, including women’s health services and diabetes prevention.
Promoted inclusivity through Refugee Week and community partnerships.

Improving Healthcare Services

Conducted Enter & View visits to care homes, leading to quality improvements.
Supported care homes to become more dementia-friendly.
Facilitated feedback that resulted in service adaptations, such as better signage and sensory rooms.
Worked with hospitals to enhance discharge processes and communication.

Listening to Personal Experiences

Collected stories from residents with long-term conditions and disabilities.
Provided tailored advice and signposting for housing, advocacy, and health concerns.
Helped individuals like Danielle and Ramesh navigate support systems.
Emphasised the importance of feedback in addressing care gaps and service quality.

Volunteer Contributions

Volunteers contributed 238 hours supporting inspections and community outreach.
They participated in visits, awareness campaigns, and strategic advice.
Volunteers expressed motivation to improve local health and social care.
Encouraged community involvement to sustain positive change.